Riviera CEO Wes Moxey (centre) congratulates the winners of the esteemed 2014 Australia and New Zealand Dealer Awards. L-R: Michael Pitman (R Marine South Australia), Paul Harrop (R Marine South Australia), Wes Moxey (CEO), Michael Joyce (R Marine Sydney), and Peter Welch (Riviera’s Dealer Relationship Manager). Absent: Carl Segreto (R Marine Mandurah).
Good things certainly do come in threes for the team at R Marine South Australia who not only won three esteemed awards at the annual Australia and New Zealand dealer awards, but also won the coveted Overall Dealership of the Year award for the third consecutive year in recognition of their exceptional customer service, innovative owner experience events and dedication to the Riviera and Belize brands.
The 20th annual Australia and New Zealand Dealer Awards were held at a special ceremony at Cockle Bay in Sydney on the eve of the Sydney International Boat Show. The awards recognise outstanding achievement and marine industry excellence within Riviera’s R Marine dealer network – the largest luxury owner network in the region.
Riviera’s dealer relationship manager Peter Welch said the awards were designed to bring together Riviera’s Australian and New Zealand R Marine dealer network to celebrate their success and recognise exceptional customer care.
“As an Australian manufacturer of luxury boats, I would like to think that our R Marine network sets a benchmark for boat dealerships in Australia and New Zealand and indeed world-wide,” Mr Welch said.
“The dealers are judged on their overall sales success, customer service and owner experience events, as well as their ability to maintain a professional and highly ethical representation of the Riviera and Belize brands.”
R Marine South Australia did exceptionally well this year winning the coveted Overall Dealership of the Year award, the Sales Excellence by a Dealership award (which they won jointly with R Marine Sydney), and dealer principal Paul Harrop won the Sales Excellence by an Individual award.
“We are honoured to have won three awards this year. R Marine South Australia’s focus has been on giving our Riviera owners, and potential clients, a high standard of service and an ongoing great experience well beyond the initial boat purchase,” Mr Harrop said.
“It is a great work environment here at our Holdfast Shores office in Glenelg, South Australia and I believe our team’s enthusiasm flows on to our amazing owners who have been incredibly supportive over the years and love their Riviera boats.
“It has been a fantastic year for R Marine South Australia and our success wouldn’t be possible without the tremendous support of our families and administration team who truly are the backbone of our business.
“Our team consistently goes the extra mile to ensure complete customer satisfaction and I am proud to be part of such a dedicated team of marine professionals.”
Mr Welch commended the team at R Marine South Australia for their commitment to excellence.
“What really stood out from R Marine South Australia was their relentless passion. They are committed to the Riviera lifestyle – it is not just a job for the team at R Marine South Australia, they live and breathe boating and this is evident in their strong relationships with their Riviera owners.”
For the first time in the award’s 20-year history, Riviera recognised two dealerships for Sales Excellence, R Marine South Australia and R Marine Sydney. Mr Welch said both dealerships achieved the highest sales results across the Australia/New Zealand dealer network and deserved to be equally recognised for this achievement.
R Marine Sydney’s dealer principal Michael Joyce commended his team for their positive attitude and continued commitment to the Riviera and Belize brands.
“Our team’s camaraderie is evident in this award and it’s an honour to be recognised for our commitment to caring for Sydney customers,” Mr Joyce said.
The Service Excellence by a Dealership award was presented to one of Riviera’s newest dealers, R Marine Mandurah, located about 72 kilometres south of Perth, who over the past 18 months established a reputation for high quality service within their local boating community.
“We usually give this award to an individual but this year we felt that all of our dealerships had provided exceptional service, and in particular, R Marine Mandurah. Carl Segreto and his team have done an amazing job in Western Australia since they officially opened in May last year. We are continually hearing positive feedback and their commitment to service has been the most outstanding in the country,” Mr Welch said.
R Marine Mandurah dealer principal Carl Segreto congratulated his team on their dedication and commitment to servicing Mandurah’s Riviera owners.
“With over 600 Riviera’s in Western Australia there was a real need to open a dealership in Mandurah and I am grateful to all our loyal customers for their ongoing support over the past 18 months. It was a real honour to be recognised for our service commitment at the annual Dealer Awards and I am proud of my team’s commitment to customer service and in particular, our service technician Mark Cole who does a fantastic job,” Mr Segreto said.
“Our fixed price servicing and ‘no fix, no pay’ guarantee is a great incentive for our customers and they also appreciate our 24/7 phone support and call out service. It truly is the little things that can make all the difference in customer satisfaction and at R Marine Mandurah, our customer care is our number one priority.”
Riviera’s esteemed Dealer Awards have recognised excellence in sales, owner care and service innovation for the past 20 years and instils Riviera’s commitment to quality as championed by the entire Riviera factory team of over 400 people, the company’s CEO Wes Moxey and owner Rodney Longhurst. These awards encourage the dealer network team to consistently go above and beyond for their Riviera Family of owners.
Riviera offers 15 different models from 36 to 75 feet across three model series Flybridge, Sport Yacht and the new SUV collection.
In 2012 Riviera celebrated the launch of its 5000th boat, the 445 SUV, a significant achievement in the company’s rich 34-year history.
Riviera also offers the bespoke Belize Motoryachts. Inspired by classic luxury details and timeless style, Belize Motoryachts has recently released the new 54-foot Sedan and Daybridge models.
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Riviera, Australia’s favorite and most awarded luxury boat builder has just announced details of its new 515 SUV, which now has a full interior display on show at Riviera’s Coomera facility, ahead of her world release at the Riviera Festival of Boating in May 2014.
Created in-house using industry-leading Unigraphics 3D software, Riviera’s team of talented and passionate international designers and engineers have focused on absolute maximisation of this brand new design in every minute detail. This sophisticated software allows Riviera designers to see the exact size, space and scale of every aspect of the boat in the computer long before a single piece of timber is cut for the plug work.
Bearing Riviera’s classic hallmark design, the new 515 SUV has been crafted with Riviera’s rich-heritage in mind. Combining the high performance, blue water cruising and fish raising abilities of the classic Flybridge with the single-level leisurely entertaining features of the popular Sport Yacht series, has created a vessel like no other, a true bridge between them both.
Riviera’s chief executive officer Wes Moxey said the new 515 SUV featured a host of clever and versatile design innovations.
“The elevated helm area provides excellent visibility and enough space for two 16 inch display screens, as well as a steering wheel position just off the centre line. The helm features two Navigator low-back helm chairs,” he said.
The hardtop features two impressive Webasto sunroofs above the saloon area that open electrically with the push of a button. Webasto is a highly regarded Dutch company, which was established in 1901 and pioneered the first steel sunroof to Daimler-Benz in 1956.
The incorporation of this new sunroof design marks another exciting development in the 515 SUV’s DNA, which includes purposeful lines, hefty scantlings, the solid feel in a seaway, spacious layout and Euro-style luxurious décor. And of course, a full flybridge-size cockpit.
“The spacious saloon features an L-shaped lounge to port with a hi-lo dining table which folds and lowers into a coffee table. Adjacent to the dining area is a three-seater settee in which the middle seat base can slide out as an ottoman and form additional seating around the main dining table. An optional smaller dining table can be fitted that lifts out from the settee and sits between the two remaining seats to form a work space or additional dining capacity.
“Forward of the three-seater settee is the television and Fusion sound system stored beneath the dash on the starboard side for all your onboard entertainment needs. The television can be viewed from all seating positions.
“The modern and functional U-Shaped galley features a modern two-pack finish to the overhead cupboards, which compliment the satin finish American oak timber cabinetry. There is a hopper window that opens out to the cockpit area that in effect opens up the rear of the boat to the cockpit. In the headlining above the galley there is a rod locker complete with clips for rods and reels, making this the ideal vessel for the avid angler or cruising entertainer.”
Riviera’s chairman and owner Rodney Longhurst said the design team had retained elements of the distinctive Riviera look while introducing myriad new design aspects. The striking exterior profile of the 515 SUV is just the first indication that this is an entirely new style of Riviera.
“From the moment you step onboard you will sense this is a new approach from Riviera. Double side transom doors in the cockpit allow better access from both the port and starboard sides, plus we have a number of different transom door options to suit different boating applications for cruising or sport fishing,” Mr Longhurst said.
The cockpit features an island storage centre which offers space for an optional additional barbecue or live bait tank with filter and glass front. The cockpit seating features an optional integrated and interchangeable table, which provides a versatile alfresco entertaining area. There is a freezer and recycling bin located just behind the cockpit lounge for convenient access while entertaining.
The 515 SUV also features extensive cockpit storage with a central self-draining moulded lazarette bin that has been integrated into the cockpit floor, tender storage is on the boarding platform and there is the option for a hydraulic platform which can be fitted to the boat on which a large rigid bottom tender can be mounted.
Side deck access has been enhanced with grab rail and optional extended bow rail. This boat also features an impressive commercial air intake system designed to keep the engine room cooler and thus reducing fuel consumption.
Below decks is a flexible accommodation plan featuring three very generous sized staterooms and two bathrooms. The master stateroom can be located either forward or aft and has an ensuite bathroom in both optional layouts to allow owners to truly personalise their boat. The two aft cabins offer full head-room while large hull windows with opening port holes on both sides give an abundance of natural light and fresh air. Optional hull port lights are available for the forward stateroom.
Standard power is the new generation and fuel efficient twin Cummins QSC Zeus 600 pod drives that deliver improved fuel efficiency, faster cruise and top speeds with aft facing propellers and joystick control for close quarters manoeuvring. Riviera’s new 515 SUV is expected to top 29-30 knots, cruising at 22-24 knots and delivers a range of 390 nautical miles with 10 per cent reserve fuel.
There are two engine options available on the new 515 SUV. The Volvo Penta IPS 800s – 441kW (2 x 600hp) or IPS 950s – 533kW (2 x 725hp).
Be among the first in the world to inspect the full interior display of the striking new 515 SUV at Riviera’s 14-hectare, state-of-the-art Coomera facility, Waterway Drive, Coomera. Your nearest Riviera dealer can arrange a private inspection.
Riviera offers 15 different models from 36 to 75 feet across three model series Flybridge, Sport Yacht and the new SUV collection.
In 2012 Riviera celebrated the launch of its 5000th boat, the 445 SUV, a significant achievement in the company’s rich 33-year history.
Riviera also offers the bespoke Belize Motoryachts. Inspired by classic luxury details and timeless style, Belize Motoryachts has recently released the new 54 foot Sedan and Daybridge models.
For more information, please go to www.rivieraaustralia.com
Princess Yachts is set to showcase the new V48 Open sports boat for the first time in the UK at the forthcoming London Boat Show, taking place from 4-12 January 2014 at ExCel, London.
She will be presented amongst a show stopping collection of ten motor yachts, including the new 88 Motor Yacht and Princess 43, both of which are also appearing at London for the first time, as well as the Princess 56, 64, 72 Motor Yacht and 82 Motor Yacht flybridge models and the Princess V39, V52 and V57 V Class sports yachts.
As well as this, Princess will also be revealing further information about its eagerly anticipated S Class. The new S72 will be the first Princess based around an exciting new Sportsbridge concept, and will be the first S Class yacht to be unveiled to the public, in 2014.
Visit us on stand E250, ExCel, London from 4 – 12 January 2014.